Refund policy

Last updated November 7, 2026

Payments for Dawnrose are processed by Paddle.com, our Merchant of Record and reseller. Paddle sells you plans and credit, and handles refunds. Online payments aren’t open yet, so there is nothing to refund today.

Asking for a refund

You can ask for a refund of a plan fee within 14 days of the charge, and of credit you bought and haven’t used within 14 days of buying it. Ask through Paddle at paddle.net, or write to support@dawnrose.ai. Outside the window, refunds are given where the law requires them.

Trial credit has no cash value and can’t be refunded.

What a refund does to your workspace

A refund takes back its share of what the payment gave you. Refund half of a top-up and half of the credit it added is taken back; refunds that add up to the whole payment take back all of it.
For a plan payment, the share comes first off the usage that payment included for the current period, so nothing is owed unless that usage was already used.
The rest comes from your credit balance, and can take it below zero if the credit was already spent. Below zero, your apps stop until the balance is above zero again.
When a whole payment for the current period comes back, refunded or charged back, the plan follows it. If it paid for the plan, the workspace has Trial features until the next payment. If it paid for an upgrade, the workspace goes back to the plan another payment for this period still covers, or to Trial features if none does, while the subscription in Paddle keeps the upgraded price until it’s changed.
Each refund is recorded in your workspace’s activity log.

Disputed payments

If a payment is disputed with your bank, its share of what the payment gave is taken back, first from the usage it included for the current period and then from your credit balance, and deploys and running services stop until the dispute is settled. If it’s settled in your favour, what was taken comes back. Your data stays either way.

Ending a plan

When a subscription ends or is paused, the workspace goes back to the Trial plan and its limits. Services past the Trial’s limits stop, and with no credit left the workspace is suspended. Your data stays.